Operations Director, Payments

Responsibilities

• Define, own, and manage core payment operations and KPIs, including acceptance rates, performance, conversion, and cost.
• Oversee the development and implementation of comprehensive fraud prevention and risk management strategies.
• Monitor business and process metrics to identify solutions and deliver improvements to core payment performance.
• Lead and motivate a global team of payment specialists, ensuring deep technical and customer knowledge.
• Collaborate with product and engineering teams to solve local challenges and enhance customer experience.
• Act as the primary point of contact with network partners to resolve production issues.
• Manage changing payment landscapes, industry trends, and evolving regulatory requirements.

Requirements

• Fluency in both written and spoken English.
• Bachelor’s or Master’s degree in Finance or a related field.
• Advanced knowledge of global payment systems and region-specific rules and regulations.
• Proven experience in fraud, risk, KYC, investigation, and risk management.
• Expert experience in managing, leading, and building large, diverse teams.
• Strong analytical and decision-making skills with a data-driven approach to operational improvements.

Preferred Qualifications

• Previous payment operations experience within the tech, fintech, or gaming industries.
• Deep understanding of compliance and risk awareness in a global context.

Benefits

• Remote-first working environment.
• Competitive salary plus individual performance-based quarterly bonuses.
• 28 days of paid annual leave.
• Flexible working hours with core hours of 10am-3pm in your local time zone.
• Top-of-the-line equipment and annual company retreats.
• Referral and flash bonuses.

About the Company

Sporty Group is a remote-first organization dedicated to sustainability and providing high-quality digital experiences. Our products are used by millions of daily global users, and we pride ourselves on a culture of innovation and customer care.