Ounass

Operations Excellence Lead

Ounass

Posted 5 days ago

Employment Type

Full Time

Location

Dubai

Requirements

Operations, Continuous Improvement, Lean, Six Sigma, Project Management, Data Analysis, Communication, Problem Solving

Required Skills

Lean Six Sigma Project Management Data Analysis Communication Problem Solving

Job Description

Responsibilities

  • Lead end-to-end continuous improvement initiatives using Lean, Six Sigma, Kaizen, or similar methodologies to reduce cost, cycle time, and defects while improving throughput and customer satisfaction.
  • Design, map and optimise core operational processes across fulfilment, returns, customer service, and supplier operations to ensure scalable and resilient operations.
  • Run root cause analysis (e.g., 5 Whys, Fishbone) and implement corrective actions, tracking effectiveness through clear KPIs and control plans.
  • Translate strategic priorities into a roadmap of operational improvement programmes, setting clear milestones, benefits realisation targets and governance.
  • Project-manage cross-functional change initiatives, ensuring timely delivery, stakeholder alignment and robust handover to business-as-usual teams.
  • Partner with Technology and Data teams to identify automation, tool enhancements and integrations that reduce manual effort and improve data accuracy.
  • Define, implement and maintain operational dashboards and standardised reporting to surface trends, risks and opportunities to senior stakeholders.
  • Develop and monitor leading and lagging KPIs (productivity, quality, on-time delivery, cost per unit, first contact resolution) and use data to drive decisions and prioritise interventions.
  • Conduct regular performance reviews with business teams, presenting actionable insights and tracking delivery of improvement actions.
  • Coach and develop operational teams in continuous improvement techniques, operational problem solving and data-driven decision making.
  • Promote a culture of accountability, experimentation and measurable improvements across operations.

Requirements

  • 5+ years' experience in operations, continuous improvement or transformation roles, ideally within retail, eCommerce, logistics or customer service environments.
  • Practical experience of Lean, Six Sigma or equivalent methodologies; Black Belt or similar accreditation is advantageous but not essential.
  • Strong analytical skills with experience using data and business intelligence tools (e.g., Tableau, Power BI, SQL) to measure performance and guide interventions.
  • Proven track record of leading cross-functional projects, influencing senior stakeholders and delivering measurable operational improvements.
  • Excellent communication and coaching skills, with the ability to translate complex problems into clear, actionable plans.
  • Comfortable working in fast-paced, ambiguous environments and able to balance short-term fixes with long-term capability building.

Preferred Qualifications

  • Experience with Lean, Six Sigma, or similar methodologies.
  • Familiarity with operational metrics and KPIs.
  • Strong project management skills.
  • Experience with data analysis and visualisation tools.

Benefits

  • Opportunities for professional development
  • Exposure to strategic programmes
  • Supportive environment that values innovation and continuous learning

About the Company

Ounass is a leading e-commerce platform in the UAE, offering a wide range of products and services to customers across the region. The company is committed to providing an exceptional shopping experience and is dedicated to continuous improvement and innovation.

How to Apply

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