Operations Project Manager

Responsibilities

• Lead cross-functional operational projects from initiation through completion, ensuring alignment with business goals and operational priorities.
• Develop project plans, timelines, budgets, communication strategies, and implementation schedules.
• Identify opportunities to improve operational efficiency, customer experience, profitability, and service delivery.
• Lead operational readiness planning for new service offerings, retail programs, and business expansion projects.
• Support new location openings, remodels, relocations, and facility refresh projects.
• Coordinate with internal departments and external vendors to ensure successful project execution and vendor accountability.
• Develop and maintain project dashboards, status reports, and performance metrics to measure business impact.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Hospitality Management, Project Management, or a related field.
• 5–7 years of progressive experience in project or operations management within a multi-site environment (e.g., hospitality, retail, wellness, or healthcare).
• Demonstrated experience leading cross-functional projects from concept through implementation.
• Advanced proficiency with Microsoft Office Suite and project management software.
• Strong analytical, organizational, and problem-solving skills.
• Exceptional written and verbal communication skills with the ability to influence stakeholders at all levels.
• Ability to travel regularly to project sites and XWELL locations.

Preferred Qualifications

• Project Management Professional (PMP) certification or equivalent project management certification.

About the Company

XWELL leads strategic operational initiatives across a diverse portfolio, driving efficiency and excellence in service delivery through innovative project management and cross-functional leadership.