Operations Specialist

About the Company

At Covera Health, we're on a mission to improve healthcare by making every diagnosis more accurate. Covera combines clinical expertise, advanced AI, and one of the industry's largest radiology quality datasets to help detect disease earlier and improve diagnostic accuracy.

Responsibilities

• Manage operational workflows that support patients, providers, and imaging centers
• Resolve operational inquiries and issues using internal resources and SOPs
• Meet and exceed individual and team productivity and quality goals
• Identify opportunities to improve operational efficiency and share feedback with Product and Engineering
• Refine processes, documentation, and workflows to improve customer experience
• Collaborate cross-functionally to solve complex operational challenges

Requirements

• 2+ years of experience in operations, administrative support, or healthcare operations
• 1+ years of experience in customer service or patient services
• Exceptional organizational skills and attention to detail
• Proven experience in document processing or data management
• Strong technical aptitude and proficiency with Microsoft Office or Google Workspace
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience in healthcare, clinical, or medical imaging industries
• Bachelor's degree or equivalent experience
• Experience with electronic health records (EHR) or case management platforms

Benefits

• Comprehensive medical, vision, and dental plans
• Flexible Time Off
• 16 company-wide holidays
• 401(k) Retirement Plan
• Annual Professional Development Stipend
• Annual Wellness stipend