Operations Specialist II

About the Company

ClearStar offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. A seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA), ClearStar has provided innovative technology solutions to businesses in the human capital management industry since 1995.

Responsibilities

• Manage escalated orders, high-risk verifications, and complex exception cases
• Serve as a point of contact for sensitive client and internal communications
• Balance SLA performance expectations with heightened focus on quality and compliance standards
• Apply advanced knowledge of verification processes, FCRA requirements, and quality controls
• Conduct targeted quality reviews and support remediation planning
• Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership
• Reinforce accountability and consistency across distributed and international operational teams
• Provide guidance and informal coaching to frontline Operations Specialists
• Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps
• Maintain and enhance standard operating procedures to improve clarity and operational consistency
• Analyze operational data to recommend workflow enhancements and error reduction strategies

Requirements

• 2–4+ years of experience in background screening or compliance-driven operations
• Bachelor's degree preferred or equivalent combination of education and experience
• Strong analytical skills and sound professional judgment
• Working knowledge of FCRA, verification processes, quality controls, and regulated workflows
• Experience handling escalations and sensitive client communications
• Ability to identify trends, manage ambiguity, and perform root cause analysis
• Dedicated noise-free home office with reliable high-speed internet (75mbps download/10mbps upload preferred)

Preferred Qualifications

• PBSA Certification

Benefits

• Paid healthcare and life insurance premiums
• Low-cost dental and vision insurance
• Company-paid basic life insurance and Short-Term Disability policy
• Employee assistance program
• 401(k) matching up to 4%
• Paid time off and 9 company paid holidays
• 2 additional days of paid time off for volunteer activities