Operations Specialist

Responsibilities

• Handle operations and boarding-related support tickets with urgency
• Identify root causes of issues and resolve technical problems
• Manage merchant onboarding, billing configurations, and customer communications
• Troubleshoot boarding errors and resolve configuration issues
• Collaborate with Product, Engineering, and QA teams to document and resolve system bugs
• Create detailed development tickets with reproduction steps
• Resolve billing, funding, and transaction-related issues
• Document common issues to build knowledge base resources and suggest process improvements

Requirements

• Bachelor's degree in Business Administration, Operations Management, Information Systems, Finance, or related field
• 3-5 years of experience in operations, quality assurance, data entry, or analytical roles
• Strong attention to detail and data accuracy skills
• Proven ability to troubleshoot technical issues methodically
• Experience working with cross-functional teams (engineering, product, QA)
• Proficiency in Excel/Google Sheets and data management
• Strong written and verbal communication skills

Preferred Qualifications

• Background in QA testing
• Experience with payment processing, fintech, or SaaS platforms
• Familiarity with ticketing systems like Jira or Linear
• Basic understanding of APIs, webhooks, or technical integrations
• SQL or database query experience
• Experience creating technical documentation

About the Company

Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. Backed by leading fintech investors, Payabli enables platforms to seamlessly embed, monetize, and operationalize payments through a single, developer-friendly API.