Operations Technical Support Specialist

Responsibilities

• Maintain accurate policy records, documentation, and activities in Applied EPIC
• Process new business, renewals, endorsements, audits, cancellations, and reinstatements
• Support direct bill and agency bill billing structures
• Review carrier-issued policies, invoices, and notices for accurate data entry
• Issue Certificates of Insurance, Evidence of Property (EOPs), and Auto ID cards using CSR24 and EPIC
• Follow established documentation standards and naming conventions
• Track daily work on a Production Tracker
• Participate in workflow documentation updates and operational enablement initiatives
• Meet established quality, production standards, and turnaround SLAs

Requirements

• At least 2 years of commercial insurance experience including policy review and insurance terms
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Strong technical aptitude and ability to learn Applied EPIC and internal workflow systems
• Ability to follow structured processes and maintain high data accuracy
• Comfort working in a high-volume, deadline-driven environment

About the Company

Signers National is a leading insurance platform providing brokerage and underwriting services to organizations of all sizes, focusing on nonprofit, human service, commercial real estate, and transportation sectors.