Operations Training Specialist, Claims

About the Company

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone by fixing a broken system to make it more personalized, affordable, and transparent.

Responsibilities

• Own the end-to-end new hire onboarding experience for assigned operations teams
• Design and facilitate ongoing refresher, upskilling, and process change training
• Build and maintain training materials including e-learning modules and facilitator guides
• Contribute to a repeatable Claims training library
• Manage operations-specific knowledge content within the knowledge management system
• Manage program logistics including LMS administration, scheduling, and Zoom coordination
• Evaluate training effectiveness through assessment data and QA results
• Use AI-assisted tools to develop content efficiently

Requirements

• 3+ years of experience in training, instructional design, or knowledge management
• Experience in a contact center, healthcare operations, or customer service environment
• Bachelor's degree or equivalent relevant experience
• Demonstrated end-to-end ownership of training programs
• Strong project and time management skills
• Proficiency in delivering training sessions virtually
• Familiarity with LMS or documentation tools
• Knowledge of instructional design principles and adult learning methodologies
• Comfort with AI-assisted content development tools

Preferred Qualifications

• Experience in healthcare claims processing or claims adjudication
• Experience designing training in a healthcare operations environment
• Familiarity with Adobe Captivate
• Experience with Sana, Document360, or similar platforms

Benefits

• Competitive salary and bonus opportunity
• Equity package
• 401(k) retirement plan with company match
• Paid vacation and company holidays