Partner Success Manager

About the Company

FarmRaise builds the software infrastructure that helps agricultural partners (government agencies, crop innovators, and conservation program administrators) enroll, manage, and report on the agronomic data that matters most to them.

Responsibilities

• Manage partner relationships from launch through renewal as the primary point of contact
• Drive renewal and expansion opportunities within the partner portfolio
• Manage a diverse portfolio of partners with varying timelines and reporting obligations
• Partner with Engineering to build, iterate, and surface reporting requirements
• Maintain forms and dashboards using no/low-code and BI tools
• Develop enablement materials and self-service pathways for partners
• Triage feature requests and track feature adoption
• Provide as-needed end-user support via Intercom

Requirements

• 4 to 7 years in account management or partner success at a SaaS or platform company
• Proficiency with no/low-code form builders, AI-native workflows, and BI tools
• Strong data fluency and ability to reason about complex data structures
• Excellent project management skills for managing overlapping deadlines and cycles
• Exceptional written and verbal communication skills across diverse stakeholders
• Scrappy, action-biased startup mindset

Preferred Qualifications

• Experience working with government agencies, nonprofits, or universities
• Prior Customer Success experience at an early-stage company