Deliveroo

Partner Support Manager

Deliveroo

Posted 2 months ago

Employment Type

Full Time

Location

Dubai

Job Listing No Longer Available

This job posting is no longer accepting applications. It may be more than 30 days old or the position has been filled.

Requirements

4+ years, Vendor operations, Performance management, CRM (Salesforce), Analytical skills, SQL desirable

Required Skills

Salesforce SQL Google Sheets Root Cause Analysis KPI Customer Experience vendor management Reporting

Job Description

Responsibilities

  • Manage channel, queue and agent performance for partner onboarding and lifecycle support across the UAE (Dubai) and GCC (Qatar, Kuwait).
  • Identify trends and perform root cause analysis on agent productivity, quality and partner experience.
  • Define and implement metrics, targets and best practices to improve first-touch resolution and partner satisfaction.
  • Own performance improvement strategies for vendor partners and drive continuous improvement initiatives.
  • Lead deep dives and prepare updates for senior leadership on performance gaps and business reviews.
  • Collaborate with cross-functional stakeholders to surface operational issues and influence remediation.

Requirements

  • 4+ years
  • Vendor operations
  • Performance management
  • CRM (Salesforce)
  • Analytical skills
  • SQL desirable

Preferred Qualifications

  • Experience managing blended internal and external teams in fast-moving operations.
  • Proven track record of leading performance improvement projects, backlog reduction and root cause analysis.
  • Comfortable presenting to senior stakeholders and driving cross-functional change.
  • Strong spreadsheet skills (pivot tables, INDEX/MATCH) and experience building cross-system reports.
  • Prior experience supporting marketplace partners or vendor operations in the MENA region.

Benefits

  • Health Insurance
  • Family Medical Insurance
  • Annual Leave
  • Relocation Allowance
  • Flights

About the Company

Deliveroo is a technology-driven food delivery company focused on transforming how people access great food. Operating across the UAE and the wider region, Deliveroo combines high-growth startup culture with a focus on excellent customer and partner experiences. The Care and Operations teams drive agent performance, continuous improvement and best-in-class partner support to make Deliveroo a differentiator in the marketplace.

How to Apply

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