Partner Support Specialist

About the Company

Founded in 2015, Phil is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. Phil’s B2B2C platform provides an end-to-end prescription management and delivery service.

Responsibilities

• Foster a high-performing partner network by discussing performance trends and turnaround times
• Review and respond to internal escalation requests in a timely and accurate manner
• Perform data entry and process requests for regional partners
• Contact partners to resolve issues impacting client, patient, or partner experiences
• Conduct investigative tasks to support monthly financial reconciliations for partner pharmacies
• Review script-level issues to ensure proper processes were followed
• Triage, resolve, and respond to order-related escalations
• Identify errors and take action to unblock prescriptions
• Collaborate with cross-functional teams including finance, logistics, engineering, and patient support

Requirements

• Prior pharmacy technician experience or direct experience with prescription-related workflows
• 2+ years of experience in administrative support, operations, or customer support
• Strong attention to detail and organizational skills
• Ability to manage daily and weekly operational tasks independently
• Experience working with external clients or partners
• Solid written, verbal, and interpersonal communication skills
• Proficiency with G Suite applications
• Ability to operate in a fast-paced, evolving startup environment