Partnership Customer Success Manager

Responsibilities

• Manage day-to-day relationships with partners and key customers across business, technical, and product topics
• Help partners achieve their goals by ensuring smooth communication, strong product adoption, and timely support
• Build trusted relationships with key stakeholders through regular check-ins, updates, and business reviews
• Identify growth opportunities, potential risks, and areas where Sumsub can provide additional value
• Introduce partners to new product features, support rollouts, and collect feedback on product needs
• Act as a liaison between partners and internal teams, including Sales, Product, Legal, and Marketing

Requirements

• Previous experience as a Customer Success Manager, Account Manager, or Business Development Manager
• Background in fintech, payments, crypto, SaaS, or a similar B2B environment
• Advanced English proficiency
• Strong communication and stakeholder management skills
• Analytical skills with proficiency in Google Sheets, MS Excel, or similar tools
• Proactive and structured approach to managing tasks and identifying risks

Preferred Qualifications

• Basic understanding of KYC, compliance, identity verification, or fraud prevention

Benefits

• Remote-first, trust-based culture with no mandatory office days
• True flexibility with non-fixed working hours
• Extra time off, including your birthday, personal days, and holiday time
• Fair and transparent compensation benchmarked to the market
• Opportunities for personal development and professional growth
• Regular team offsites to connect in person

About the Company

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform helps over 4,000 clients—including Bitpanda, Wirex, and Vodafone—accelerate growth, prevent fraud, and maintain global compliance.