Partnership Development Manager (CPaaS)

Responsibilities

• Identify and acquire strategic ISVs, system integrators and technology partners across the region
• Conduct technical vetting, coordinate contracting, and lead senior-level partner alignment meetings
• Drive partner onboarding including sales, marketing and customer success enablement
• Activate partner profiles, manage access rights and guide partners on success tools
• Collaborate with partners on business and marketing plans, account mapping and lead generation
• Manage partner pipelines, review performance and coordinate training to improve partner capabilities
• Ensure smooth lead handoffs to sales and work closely with customer success to resolve escalations
• Track partner-sourced leads/opportunities and maintain accurate CRM records
• Organize regular alignment calls and engage partners in company events and updates

Requirements

• Bachelor’s degree
• 5+ years partner development
• CPaaS or SaaS experience
• ISV/System partner exposure
• Strong negotiation skills
• CRM proficiency
• Cross-functional teamwork
• Excellent communication

Preferred Qualifications

• MBA or advanced degree
• Experience with WhatsApp, SMS and Voice APIs
• Previous work with banks, telcos or large enterprises
• Arabic language skills (advantageous)
• Proven track record scaling channel programs in MEA

Benefits

• Competitive salary package
• Health insurance
• Annual leave and public holidays per UAE law
• Professional development and training opportunities
• Opportunity to work with regional enterprise clients and strategic partners

About the Company

CEQUENS is a leading global communications platform-as-a-service (CPaaS) provider founded in 2011. We offer APIs for SMS, WhatsApp Business, Voice, Push Notifications and more, enabling businesses to deliver secure, reliable and personalized customer engagement. Serving major banks, payment providers, governments and enterprises across MEA, CEQUENS operates regional hubs and international messaging access to support large-scale omnichannel communication programs.