Partnership Liaison

About the Company

Adaptive Home Health is building a higher-acuity, patient-centered, skilled home health model across Texas. Our mission is to dramatically improve patient access to home health care by pairing disciplined healthcare operations with modern technology.

Responsibilities

• Own referral-to-started-care conversion for a defined book of health-system house accounts.
• Track pending referrals daily and follow up until the patient is admitted and scheduled.
• Conduct patient calls and occasional in-person visits to re-engage stalled or unreachable patients.
• Monitor SOC scheduling and first-visit timing to unblock delays in care.
• Coordinate with intake teams to push referral paperwork and insurance verification to completion.
• Serve as the primary communication contact for house-account partners regarding referral status and patient progress.
• Identify and resolve service failures across intake, welcome calls, and scheduling.
• Maintain a conversion tracker to monitor pending, stuck, and converted referrals.

Requirements

• Background in a healthcare setting (clinic, hospital, home health, or post-acute organization).
• Direct experience with healthcare referrals, intake, scheduling, or conversion.
• Proven track record of owning conversion, throughput, or admissions metrics.
• Strong organizational skills and relentless follow-through.
• Excellent communication skills for interacting with patients, families, and account staff.
• Ability to work primarily virtually with occasional in-person patient contact.

Preferred Qualifications

• Clinical license (e.g., LVN) is a plus but not required.

Benefits

• 401(k) with matching
• Health, dental, vision, and life insurance
• Paid time off
• Performance-based bonus
• Professional development
• Referral program