Patient Access Lead

About the Company

ZorroRX is a pharmacy marketplace that negotiates discounts directly with non-profit hospitals, independent pharmacies, and pharmaceutical manufacturers to pass savings to self-insured employers, PBMs, and health plans. Built by chronic disease patients and clinicians, the mission is to make expensive medications simple and affordable.

Responsibilities

• Ensure patients receive their medications by identifying and removing barriers in the fulfillment process
• Triage clinical urgency to prioritize high-stakes cases and route them accordingly
• Coordinate communication across the entire value chain, including prescribers, pharmacies, patients, and pharmacy benefits managers
• Solve operational challenges such as drug shortages, stalled prior authorizations, and prescriber office delays
• Identify and flag recurring systemic patterns to improve long-term operational efficiency

Requirements

• 0–2 years of professional experience
• High level of follow-through and attention to detail
• Ability to balance patient empathy with operational clarity
• Strong communication skills and comfort managing phone-based coordination
• Resilience in high-pressure, fast-paced startup environments

Preferred Qualifications

• Clinical or pharmacy background
• Proven track record in operational problem-solving