Patient Access Specialist

Responsibilities

• Deliver responsive customer experience via phone, email, text, and chat
• Manage complex insurance workflows, secondary coverage, and authorization requirements
• Verify insurance benefits and ensure timely financial clearance
• Prepare, submit, and track prior authorizations
• Support billing inquiries regarding EOBs, deductibles, and copays
• Partner with clinical and operations teams to ensure continuity of care
• Resolve front-end rejections and registration-related denials
• Maintain documentation quality in CRM/EHR systems in compliance with HIPAA and PCI
• Identify workflow inefficiencies and recommend process improvements
• Assist with onboarding and training of new team members

Requirements

• High school diploma or GED required
• 2–3+ years of experience in healthcare operations, patient access, or revenue cycle support
• Proficiency with EHR/CRM systems and payer portals
• Strong knowledge of insurance terminology (EOBs, COB, medical necessity)
• Demonstrated success meeting SLAs in high-volume environments
• Strong written and verbal communication skills

Preferred Qualifications

• Associate’s degree in healthcare administration or business
• Prior experience in telehealth or multi-state healthcare environments

Benefits

• Exceptional paid time off policies, including a winter break
• 401k matching
• Health insurance options
• Company paid life, short-term disability, and long-term disability coverage
• Fully remote work environment

About the Company

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services through an e-learning platform and clinical expertise.