Patient Advocate

About the Company

At Understood Care, our mission is to help Medicare patients more easily navigate the healthcare system by providing access to tools, resources, and member-support services through our technology platform.

Responsibilities

• Serve as a member-facing contact after a member’s intake appointment
• Help members understand how to access healthcare services, find providers, and schedule appointments
• Assist members with navigation issues such as online portals, referrals, and application forms
• Use platform information to identify practical support needs and social determinants of health resources
• Coordinate with clinical professionals while providing only non-clinical navigation support
• Document member interactions and support activities through the platform

Requirements

• 3+ years of experience in healthcare support, social services, benefits navigation, or care coordination
• Strong working knowledge of the U.S. healthcare system and Medicare
• Ability to work independently and exercise sound judgment
• Proficiency using technology platforms (EHRs, CRMs, or digital health tools)
• Experience supporting older adults or individuals with complex healthcare needs

Preferred Qualifications

• Familiarity with Medicaid or other public insurance programs
• Relevant professional credentials such as RN, CMA, or BCPA
• Fluency in Spanish, Mandarin, or other languages commonly spoken by Medicare populations