Patient Engagement Specialist (Pharmacy Technician)

Responsibilities

• Coordinate and process medication refills, including data entry and claim adjudication
• Place outbound refill calls and assist patients through the refill request
• Respond to and resolve inbound patient and provider inquiries
• Clarify prescription orders with pharmacists or clinical staff
• Maintain and update patient and prescription data in software systems
• Partner with cross-functional teams to deliver a seamless patient experience
• Maintain confidentiality and uphold high-quality service standards

Requirements

• 3+ years of pharmacy technician experience (refills, claims adjudication, clinical collaboration, or specialty pharmacy)
• Active Washington or Oregon Pharmacy Technician license
• National certification (CPhT or equivalent)
• Proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint)

Benefits

• Medical, dental, and vision insurance starting day one
• 401(k) with match
• 4 weeks PTO and 10 paid holidays
• Paid parental leave and short-term disability
• Professional development opportunities

About the Company

Shields Health Solutions provides patient engagement and pharmacy support services to ensure patients receive timely and accurate medication support.