Patient Engagement Specialist

Responsibilities

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Make outbound patient refill phone calls and complete the patient refill request
• Answer, resolve and triage inbound inquiries
• Clarify prescription orders with pharmacist and/or clinician as appropriate
• Identify medications requiring special storage or handling
• Manage, organize, and update relevant data using database applications
• Participate in process improvement initiatives and maintain confidential information

Requirements

• State registration as a pharmacy technician
• National certification as a CPhT or equivalent
• 1-3 years of pharmacy technician experience adjudicating claims
• High school diploma or GED
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
• Strong interpersonal and phone communication skills

Preferred Qualifications

• Experience managing refills in a specialty pharmacy
• Experience working with clinical care teams
• Previous remote work experience

About the Company

Shields Health Solutions provides specialized pharmacy services and support to health systems to improve patient outcomes.