Patient Experience Associate

About the Company

Conduit Health is transforming one of the most outdated corners of post-acute care—getting essential medical equipment and supplies into patients’ homes. We’re the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience.

Responsibilities

• Own your queue by responding to patient, caregiver, and provider inquiries across phone, SMS, email, and chat
• Help patients navigate order status, insurance requirements, and documentation needs
• Resolve issues end-to-end by coordinating across internal teams
• Handle inbound and outbound calls with professionalism and compassion
• Identify operational gaps and flag recurring workflow issues to improve processes
• Maintain accurate and organized documentation
• Work within AI-powered support tools and automation
• Adapt quickly to new workflows and tools as the company scales

Requirements

• 1+ years of experience in customer support, patient services, or healthcare operations
• Experience managing high-volume support interactions across multiple channels
• Strong written and verbal communication skills
• Ability to multitask across systems with high attention to detail
• Comfort navigating multiple platforms simultaneously
• Availability to work scheduled shifts aligned with Eastern Time business hours

Preferred Qualifications

• Experience with support tools like Intercom, Zendesk, or Aircall
• Familiarity with Healthcare, DME, insurance, or Medicaid/Medicare
• Experience with AI-assisted ticketing systems

Benefits

• Competitive salary with equity options
• Unlimited PTO + 9 company holidays
• Direct mentorship and growth opportunities with senior leadership