Patient Experience Coordinator

About the Company

knownwell provides weight-inclusive healthcare for all, specializing in obesity care, primary care, nutrition counseling, and health coaching. Backed by $50M in funding, the company is scaling fast to expand access to evidence-based care nationwide through a combination of in-clinic and virtual models.

Responsibilities

• Manage high-volume inbound and outbound patient calls with professional and empathetic support
• Schedule, reschedule, and modify patient appointments across multiple care services
• Conduct proactive outreach to patients to coordinate follow-up visits, referrals, and specialty services
• Review patient requests, provider orders, and referral information for timely scheduling
• Accurately document all interactions and scheduling outcomes within the electronic health record (EHR)
• Assist new patients with onboarding tasks, including app access and appointment preparation
• Monitor patient service queues to ensure requests are resolved within service level timelines
• Escalate clinical questions or urgent concerns to the appropriate care team

Requirements

• High school diploma or equivalent
• 5+ years of experience in medical scheduling, patient access, or healthcare call center environments
• Experience working within electronic health record (EHR) platforms
• Strong verbal and written communication skills
• Excellent multitasking and time management skills
• Strong attention to detail and documentation accuracy
• Ability to navigate multiple systems simultaneously
• Problem-solving skills and ability to remain calm under pressure

Preferred Qualifications

• Experience with Athena EHR
• Experience in large academic health centers
• Experience in patient access, care coordination, or referral management
• Experience supporting telehealth or multi-state care models
• Bilingual language skills