Patient Facing Ally

About the Company

SimpliFed is a 100% virtual telehealth maternal health company dedicated to democratizing access to baby feeding support. Through their Maternal Health Operating System (mOS), they provide virtual care models to families during the peri and postnatal periods.

Responsibilities

• Perform online scheduling, patient communications, and patient forms collection
• Manage communication queues including voicemails, SMS text, and live phone calls
• Assist patients with accessing the virtual telehealth platform and completing health forms
• Conduct daily patient outreach and follow-up care requests
• Conduct outbound referrals as instructed by providers
• Monitor internal communication channels for patient care coordination

Requirements

• Associate degree or professional certification in a healthcare-related field
• At least 6 months of experience in a clinical setting
• Experience with electronic health records (EHR) and Health IT
• Knowledge of medical terminology, medical records, and HIPAA
• Proficiency using technical tools in a virtual environment
• Strong written communication skills and attention to detail
• Experience working with multicultural populations
• Exceptional customer service skills with an emphasis on empathetic and trauma-informed care

Preferred Qualifications

• 2+ years of experience in a medical office or healthcare system as a receptionist, patient registrar, or clinical admin assistant
• Oral and written fluency in Spanish