Patient Outreach Coordinator

Responsibilities

• Proactively grow the specialty pharmacy patient population through outbound phone calls
• Educate patients on the services offered by the Shields Specialty Pharmacy Program
• Communicate the benefits of the Shields Partner Pharmacy program to eligible patients
• Access and review patient EMR and chart notes to ensure familiarity with medical conditions
• Identify medications requiring special storage, such as hazardous or refrigerated items
• Identify necessary supplies like sharps containers, needles, and syringes
• Maintain strict patient confidentiality and protect company values

Requirements

• High school diploma or GED required
• 0-1 years of experience as a Pharmacy Technician or in a related role
• Prior customer service or outbound call experience
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint)
• Strong verbal communication and phone skills
• Ability to build rapport and empathize with patients
• High attention to detail and organizational skills

Preferred Qualifications

• Bachelor's Degree
• National certification from PTCB or ExCPT
• Experience navigating EMR systems

About the Company

Shields Health Solutions provides specialty pharmacy services and patient advocacy to improve healthcare outcomes.