Patient Scheduler

Responsibilities

• Manage high-volume patient scheduling for partner clinics, handling 500–600 calls weekly
• Book new patient consultations, follow-ups, and rescheduled appointments per clinic protocols
• Answer patient questions and provide education on recommended treatment options
• Review provider notes and treatment plans in EHR systems, documenting accurately for tracking
• Communicate appointment details and next steps clearly and professionally
• Follow clinic-specific workflows, provider preferences, and escalation procedures
• Maintain HIPAA compliance and protect patient information at all times

Requirements

• Prior experience in patient scheduling, healthcare operations, or medical front desk roles
• Proficiency navigating EHR systems and entering patient demographics and insurance data
• Strong phone communication skills with ability to convey empathy and clarity
• Excellent organizational skills and attention to detail in fast-paced environments
• Self-discipline and reliability to perform consistently in a remote setting

About the Company

Flagler Health builds the clinical operating system for modern musculoskeletal care, partnering with MSK provider groups and specialty clinics to help them grow, operate efficiently, and deliver better longitudinal patient care.