Patient Service Representative - Billing

Responsibilities

• Handle billing-related issues, inquiries, insurance questions, and complaints
• Collaborate with clinical teams to verify insurance coverage and benefits
• Assist patients in understanding financial obligations and payment options
• Utilize Zendesk to resolve patient billing inquiries
• Participate in audits to detect billing discrepancies and trends
• Assist patients with verifying information, scheduling appointments, and updating Electronic Health Records (EHR)
• Manage intake procedures, including healthcare and insurance forms, and collecting payments
• Adhere to regulatory guidelines to safeguard patient Protected Health Information (PHI)

Requirements

• 2-5 years of patient or customer experience
• 2 years of Zendesk experience
• 2 years of EMR experience (Athena preferred)
• 2 years of Google Workspace experience
• Strong professional verbal and written communication skills
• Reliable internet connection and a quiet, distraction-free workspace
• Availability to work Monday through Friday, 12pm - 8:30pm CST

Preferred Qualifications

• 1-2 years of billing experience

Benefits

• $23/hr compensation
• Health, dental, and vision insurance
• Paid time off
• 100% remote environment
• Midi laptop and work-from-home stipend

About the Company

Midi Health is a mission-driven startup focused on women's health, helping patients navigate their healthcare journey with care and clarity.