Patient Service Representative

Responsibilities

• Serve as the first point of contact for patients via phone with empathy and discretion
• Manage high volume of inbound and outbound calls for support, service recovery, and care coordination
• Resolve escalated, frustrated, or confused patient concerns using service recovery protocols
• Document patient interactions accurately in Zendesk and Electronic Health Record (EHR) systems
• Act as a patient advocate and liaison across departments to facilitate solutions
• Proactively identify areas for patient experience improvement
• Uphold patient confidentiality across all communications and platforms

Requirements

• 5+ years of experience in a high-touch, patient-facing role
• 2+ years of experience using Zendesk or comparable ticketing software
• 2+ years of experience using Athena or comparable EHR system
• 2+ years of experience using Google Workspace
• Proven ability to communicate clearly and professionally
• Experience handling escalated patient concerns with discretion
• Quiet, distraction-free home workspace with reliable high-speed internet

Preferred Qualifications

• Bilingual (Spanish or other language)

Benefits

• $60,000 annual salary
• Health and dental insurance
• Paid time off
• 100% remote work environment

About the Company

Midi Health is a mission-driven healthcare startup focused on improving women's health and helping patients navigate their healthcare journey with care and clarity.