Patient Support Pharmacy Solutions Coordinator

Responsibilities

• Conduct thorough research on order and ticket history to recommend resolutions aligning with department guidelines
• Ensure all Service Level Agreements (SLAs) are met
• Contact relevant stakeholders to resolve issues requiring cross-functional collaboration
• Proactively initiate, troubleshoot, and resolve PAs and appeals via vendor portals
• Serve as the expert liaison between prescribers, insurance payers, and partner pharmacies
• Partner with Customer Support to provide clear, jargon-free updates and documentation
• Investigate complex claim rejections and partner with payers and pharmacies to diagnose root causes
• Act as the primary technical fixer for orders falling outside standard workflows, such as insurance exceptions and pharmacy rejections

Requirements

• Licensed Pharmacy Technician in your state of residence
• Minimum 3 years of professional pharmacy technician or prior authorization experience
• Proven abilities in complex problem-solving and critical thinking
• Highly resourceful and detail-oriented
• Familiarity with Zendesk and Phil Dashboard
• Good general understanding of computers, hardware, and networks

About the Company

PhilRx focuses on optimizing the patient experience by resolving barriers to affordable, timely medication through clinical precision and resourceful problem-solving.