Payment Operations Manager

Responsibilities

• Monitor payment methods and escalate issues to providers
• Analyze acceptance rates and optimize payment method usage
• Manage available balances for withdrawals and top-ups
• Create contingency and emergency plans
• Develop monitoring guidelines and procedures
• Report payment activities to the Head of Operations
• Assist with new provider integrations
• Suggest product and flow improvements
• Handle customer support requests
• Test new payment method deployments
• Partner with BI to build data-driven reporting

Requirements

• 2+ years experience in billing/payments management or similar
• Proficiency in handling financial and transactional data
• Advanced Excel and MS Office skills
• Understanding of online payment technical integrations and funnels
• Experience in communication with foreign partners
• Intermediate English proficiency
• Experience in iGaming is a plus

About the Company

Growe is a team-oriented company focused on driving results and adapting to change to achieve common goals.