Payment Operations Specialist

Responsibilities

• Assist with the end-to-end chargeback process, including preparing and submitting representments
• Monitor chargeback volumes, win rates, and related KPIs
• Coordinate with sellers and internal teams to collect supporting documentation for dispute responses
• Monitor payment processor dashboards and alerts to identify potential issues
• Track key payment and chargeback metrics using existing reports and tools
• Support Tier I–II payment-related inquiries from sellers and internal teams
• Investigate routine issues related to settlements, refunds, disputes, or processor behavior
• Help document and maintain standard operating procedures (SOPs) for chargebacks and payment operations

Requirements

• 1+ years of experience in payments operations, chargebacks, customer support operations, or finance operations
• Basic understanding of card payments and the chargeback/dispute lifecycle
• Strong attention to detail and ability to follow documented processes
• Comfortable working with data, dashboards, and spreadsheets
• Strong organizational and communication skills

Preferred Qualifications

• Exposure to chargeback processing or merchant-of-record environments
• Experience in SaaS, digital goods, ecommerce, or fintech
• Familiarity with reporting or BI tools like Looker, Tableau, or Excel/Google Sheets

About the Company

FastSpring is how AI, SaaS, gaming, software, and digital product companies sell online in more places around the world. We handle all payment needs from checkout to taxes so you can go farther faster.