Payments Operational Manager

About the Company

Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries. Their Dealer Management Solution (DMS) enables dealerships to optimize end-to-end business operations including sales, parts, service, and payments.

Responsibilities

• Own day-to-day payment operations, including transaction monitoring and issue escalation
• Manage and optimize merchant onboarding workflows (KYC/KYB, underwriting, approvals)
• Oversee settlement, funding, and reconciliation processes in partnership with Finance
• Develop and improve standard operating procedures (SOPs), SLAs, and playbooks
• Monitor operational health and identify anomalies impacting dealers or customers
• Lead triage and resolution of operational issues across internal and external teams
• Establish and maintain dashboards for key metrics like authorization rates and chargebacks
• Track and report performance criteria including margin, revenue, and growth
• Collaborate with Risk and Compliance to maintain fraud and regulatory controls
• Partner with cross-functional teams to drive product and process improvements

Requirements

• Bachelor’s degree in business, finance, operations, or a related field
• 4+ years of experience in payments operations, merchant acquiring, or fintech
• Strong understanding of payment processing flows (authorization, settlement, chargebacks)
• Familiarity with PCI-DSS, KYC/KYB, and AML regulatory requirements
• Proven ability to build and document operational processes in high-growth environments
• Strong analytical skills with experience managing revenue and growth metrics
• Excellent cross-functional communication skills

Preferred Qualifications

• Experience in dealer-centric or high-ticket retail industries (powersports, RV, marine)
• Hands-on experience with merchant onboarding in a PayFac or PFaaS environment
• Background with Dealer Management Systems (DMS) or embedded payments
• Experience scaling payments programs and defining KPIs