Payor Process & Documentation Specialist

Responsibilities

• Write and maintain clear, standardized documentation of payor requirements, submission processes, and authorization workflows
• Build and refine checklists for prior authorization and benefit verification submissions
• Annotate and tag source materials with structured, consistent labels
• Edit and standardize documentation drafted by others to ensure consistent style and structure
• Keep documentation current with clear version tracking
• Research and validate prior authorization and benefit verification requirements across diverse payors
• Investigate payor-specific submission processes including portals, fax numbers, and CPT code requirements

Requirements

• Foundational knowledge of revenue cycle management (RCM)
• Familiarity with prior authorization processes
• Strong technical writing skills with ability to produce structured documentation
• Experience creating checklists, SOPs, or style guides
• Solid research skills and comfort navigating payor portals and policy documentation
• Exceptional attention to detail and ability to work independently

Benefits

• Ground-floor opportunity to build foundational operations at a rapidly growing startup
• Work directly with the founding team
• Competitive compensation package including equity
• Fast-paced, dynamic environment

About the Company

Silna Health attacks the root cause of denied claims by fixing the fragmented systems that govern prior authorizations, eligibility verification, and benefit checks. Backed by Accel and Bain Capital Ventures, Silna is building tools to turn workflows that used to take days into decisions made in minutes.