Payroll Client Services Specialist Lead

Responsibilities

• Serve as a specialist-level support for all inquiries related to German and Swiss payroll runs, ensuring strict adherence to local compliance and tax regulations.
• Act as the regional subject matter expert for all payroll-related matters in the DACH region, keeping stakeholders informed of changes or updates.
• Function as the main point of contact for urgent issues and customer escalations, including participating in customer video calls to resolve complex problems.
• Work autonomously to resolve customer escalations diligently and quickly.
• Collaborate with Customer Experience, Payroll Operations, and other internal teams to meet service level agreements (SLAs).
• Provide premium support to specific high-priority customers to ensure high satisfaction.

Requirements

• Hands-on experience processing end-to-end payroll specifically for Germany and/or Switzerland (Non-negotiable).
• Professional fluency in German.
• Deep understanding of payroll tax regulations and compliance standards within the DACH region.
• Proven experience in client-facing roles.
• Strong automation and AI fluency.
• Excellent communication skills in English, with comfort in asynchronous environments.
• Ability to work a fixed weekly schedule from Saturday through Wednesday (weekend availability is required).

Preferred Qualifications

• Experience working in a fully remote environment.
• Experience with Global Payroll or Employer of Record (EOR) payroll models.

Benefits

• Work from anywhere with flexible working hours.
• Flexible paid time off.
• 16 weeks of paid parental leave.
• Mental health support services.
• Stock options and a dedicated learning budget.
• Home office budget and IT equipment.
• Budget for local in-person social events or co-working spaces.

About the Company

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. Our team works asynchronously from across the globe to build a best-in-class HR platform.