Pharmacy Care Coordinator

Responsibilities

• Conduct high-volume outbound telephone outreach to patients to introduce pharmacy services and guide enrollment
• Deliver standardized messaging using approved scripts to manage patient questions and objections
• Obtain and document patient consent via phone
• Update Electronic Health Records (EHR) with pharmacy preferences and trigger electronic prescriptions
• Manage outreach queues and follow-up cadences based on urgency
• Accurately document all call activity and coordination in clinical and operational systems
• Meet call center performance targets including call quality and productivity
• Uphold HIPAA standards and patient privacy

Requirements

• Current Medical Assistant certification (CMA/RMA)
• Experience in telephonic, call-center, or high-volume outbound patient outreach
• Strong interpersonal and communication skills
• Experience in healthcare, pharmacy, or care coordination
• Proficiency working within an Electronic Health Record (EHR/EMR)
• Strong organizational skills and attention to detail
• Working knowledge of HIPAA
• Intermediate skills with MS Office Suite (Outlook, Teams)
• Ability to work in a dedicated, interruption-free remote space
• Home internet with minimum 25 Mbps download and 10 Mbps upload

Preferred Qualifications

• Prior experience in a healthcare call center
• Bilingual (English/Spanish)
• Experience with phone-based consent capture or enrollment workflows
• Background in care navigation and social determinants of health
• Familiarity with chronic disease medications and prescription coverage terminology

Benefits

• Paid time off starting at 4 weeks for full-time employees
• 12 paid holidays per year
• Medical, dental, vision, and life insurance
• HSA with employer match
• Reimbursement for continuing medical education
• 401(k) program with up to 4% match after six months
• Paid parental leave
• Robust training and development programs

About the Company

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. We aim to improve patient outcomes and quality of life by delaying disease progression and accelerating kidney transplants.