Player Support Specialist

Responsibilities

• Providing player support by answering game-related questions and resolving technical or payment issues
• Managing reviews on Google Play and the App Store
• Moderating game chat and social networks
• Monitoring game performance using Grafana and other tools
• Informing developers of emerging issues
• Participating in testing game updates and the game Portal in collaboration with QA
• Collecting player feedback

Requirements

• Fluent in English (C1 Advanced Level)
• Strong technical proficiency on both PC and mobile devices
• Extensive gaming experience and passion for games
• Highly self-disciplined and responsible
• Access to an up-to-date PC, an Android mobile device, and a stable internet connection

About the Company

Taonga: the Island Farm is an immersive exploration and adventure game set on a colorful tropical archipelago that evolves from a casual farming experience into a rich, multi-layered adventure.