Pre-Sales Appointment Specialist

Responsibilities

• Act as the first point of contact for inbound leads, building immediate trust with couples.
• Respond to leads within a 1-minute SLA across WhatsApp, Botspace, and CRM.
• Understand each couple's unique situation through active listening and probing questions.
• Book qualified appointments with the appropriate sales consultants.
• Manage various communication touchpoints including calls, WhatsApp messages, and CRM updates.
• Collaborate daily with the Pre-Sales Team Lead and Sales Advisors to ensure high-quality lead handovers.

Requirements

• 2–5 years of experience in pre-sales, call centers, hospitality, or customer support.
• Fluent English speaking and writing skills with high energy.
• Ability to work 5 days per week on a stable, consistent schedule.
• Proven ability to respond to inquiries with extreme speed and accuracy.
• Familiarity with CRM systems and remote work communication tools.
• Ability to work independently in a fully remote environment without other conflicting commitments.

Preferred Qualifications

• Experience working in a remote-first company.
• Based in Syria, the Philippines, or another remote market with stable internet and power.
• A warm, proactive, and human tone during phone interactions.

Benefits

• Competitive hourly rate ($3–$5/hour USD).
• Performance-based bonuses available after the trial period.
• Fully remote work environment.
• Opportunity to work with a diverse, international, and growing team.

About the Company

Since 2019, Easy Wedding has helped thousands of couples make their dream of getting married simple, stress-free, and unforgettable. We are a global, fast-growing company driven by empathy, innovation, and teamwork. Our mission is to simplify the marriage process through legal expertise, logistics, and heartfelt customer care.