Pre-VIP Account Manager

Responsibilities

• Build long-term relationships with pre-VIP players by understanding their needs and gaming behavior
• Manage a customer portfolio to drive engagement, retention, and progression toward VIP status
• Deliver personalized communication through calls, messages, and tailored offers
• Analyze customer activity to identify opportunities for improved retention and deposits
• Collaborate with VIP CRM, BI, and Customer Support teams to optimize player experience
• Resolve customer issues while ensuring compliance with gaming regulations
• Track and achieve individual KPIs related to portfolio performance

Requirements

• 2+ years of experience in VIP Account Management, CRM, Customer Success, or Sales
• Experience in the iGaming industry is highly preferred
• Understanding of iGaming and Sports Betting markets
• Knowledge of key iGaming KPIs and player lifecycle metrics
• Strong analytical skills to interpret customer data and trends
• Experience with CRM platforms and data visualization tools like Tableau
• Familiarity with workflow tools such as Jira
• Knowledge of regulatory compliance within the gaming industry

Benefits

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (gym, dental, psychological services, etc.)
• Performance-Driven Rewards
• Dynamic Work Environment

About the Company

Our client is a fast-scaling international marketing company and a major player in the iGaming industry, focusing on expanding operations across Asia through data-driven digital campaigns and strategic market research.