Premier Services Representative

Responsibilities

• Serve as the primary point of contact for Premier Services customers, providing white-glove service and managing business accounts
• Handle inbound calls, booking requests, emergencies, and escalations
• Book and coordinate service requests, warranty calls, installations, and tune-ups
• Communicate customer-specific requirements, such as NTE limits and site instructions, to technicians
• Audit job records and correct invoice details to meet customer-specific billing guidelines
• Submit invoices through customer portals and direct-bill processes
• Partner with Operations, Dispatch, and Accounting to resolve service and billing issues
• Upload documentation and maintain activity within customer vendor portals

Requirements

• 2+ years of experience in customer service, account management, scheduling, or operations support
• Strong oral and written communication skills
• Excellent organizational and time management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and follow-through
• Proficiency with Microsoft Office, including Outlook, Excel, and Teams

Preferred Qualifications

• Experience working with property management companies, contractors, builders, or HOAs
• Experience with invoicing, billing, or accounts receivable support
• Experience using ServiceTitan or similar field service management software
• Experience using customer vendor portals and compliance systems

Benefits

• Medical, dental, and vision insurance
• 401K
• Paid Time Off
• Weekly Pay
• Internal promotion opportunities
• Company swag