Premier Travel Specialist (Italian)

Responsibilities

• Act as the main point of contact for corporate accounts and VIP travelers, handling complex business travel requests via email, phone, chat, or CRM
• Advise corporate travelers and travel managers on tailored solutions for flights, hotels, transfers, and premium services
• Book travel services through online platforms and manage offline arrangements with global supplier networks
• Source options and negotiate directly with hotels and service partners to secure optimal rates and terms
• Manage the full booking lifecycle including confirmations, payments, vouchers, changes, and refunds
• Coordinate with internal teams such as Finance, Product, and Sales to ensure operational excellence
• Monitor performance against SLAs and resolve operational issues proactively

Requirements

• Experience in business travel management, premium customer service, TMC, or DMC operations
• In-depth knowledge of hotel and airline operations and global destination management
• Upper-Intermediate (B2+) level of English and Italian
• Strong interpersonal, written, and verbal communication abilities
• Proven capacity to handle multiple complex corporate requests with accuracy
• Proficiency with CRM systems and online booking tools

Benefits

• Remote work flexibility
• Competitive compensation with base plus bonus structure
• Professional growth opportunities handling high-profile cases
• Continuous learning through training and industry events
• Travel perks including corporate rates and unique discounts

About the Company

Roundtrip, part of the fast-growing Emerging Travel Group, is on a mission to revolutionize the travel industry with cutting-edge technology and unparalleled customer service.