Principal Customer Success Manager, Enterprise

Responsibilities

• Develop trusted advisor relationships with C-suite and executive level customers
• Guide customers and Account Teams to develop Success Plans, QBRs, and strategic planning sessions
• Navigate complex implementation processes with multiple global partners
• Execute adoption strategies for high value accounts to drive change management
• Mitigate churn through early risk identification and intervention
• Act as the Voice of the Customer to provide internal feedback for product improvement

Requirements

• 8-10+ years of experience in Customer Success or account management
• Proven track record managing strategic customers with complex SaaS portfolios
• Experience managing an Enterprise book of business (approx. 20 accounts)
• Proficiency with Jira and Confluence use cases and configurations
• Experience using Gainsight (or similar CRM), Salesforce, and BI tools like Tableau
• Strong problem-solving skills and a customer-centric mindset

Benefits

Atlassian offers a wide range of perks including health and wellbeing resources, paid volunteer days, and more to support you and your family.

About the Company

Atlassian is motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet, designed for all types of work through seamless collaboration.