Principal Sales Operations Manager

About the Company

Niche is the leader in school search. Our mission is to make researching and enrolling in schools easy, transparent, and free. With in-depth profiles on every school and college in America, 140 million reviews and ratings, and powerful search tools, we help millions of people find the right school for them.

Responsibilities

• Drive adoption and enforcement of sales processes and best practices across the revenue org
• Own the operational rhythm of pipeline review calls and ensure SFDC data accuracy
• Serve as the primary point of contact for reps and managers regarding territory administration, account routing, and process questions
• Manage SFDC support cases and data governance in partnership with GTM Engineering
• Coordinate operational onboarding for new revenue hires
• Partner with Sales Enablement on operational training content
• Act as a point of contact for rep compensation questions and maintain comp resources
• Own operational support for the post-sale renewal motion, including workflow coordination and tracking metrics
• Produce ad hoc and recurring operational reports for revenue leadership

Requirements

• 5–7 years in Revenue Operations, Sales Operations, or a related GTM role in B2B SaaS
• Strong working knowledge of Salesforce (data management, reporting, and process administration)
• Experience with variable compensation mechanics
• Proficiency with Excel and Google Sheets for operational analysis
• Required experience with SPIFF, Zendesk, and Rocketlane
• High interpersonal credibility and ability to manage multiple operational domains

Benefits

• Fully flexible workforce (remote or Pittsburgh office)
• 100% paid employee health plan (including vision and dental)
• Flexible Paid Time Off Policy
• Home office build stipend
• 12 weeks fully paid parental leave
• 401(k) with employer match
• Annual Bonus and Stock Options Program