Prior Authorization Supervisor

Responsibilities

• Lead and manage a team of Patient Support Associates to ensure medication adherence and timely prior authorization support
• Proactively manage support in assigned hospitals and clinics to ensure patients receive medications on time
• Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members
• Provide front-line supervision, ongoing coaching, and performance management
• Complete audits of team workflows and manage responsiveness to new requests
• Facilitate team meetings and collaboration calls with hospital management
• Establish efficient workflows between Patient Support and clinical integration teams
• Assist in interviewing, onboarding, and training new team members
• Manage on-site pharmacy relations and workflows including claims reversal and coordination of care

Requirements

• Registered Pharmacy Technician with the State of employment
• Nationally certified as a CPhT
• 3+ years of pharmacy technician experience (Specialty Pharmacy experience preferred)
• High School diploma or GED
• Proficiency in Microsoft Office, particularly Excel and Word
• Strong communication and leadership skills
• Ability to maintain confidentiality of sensitive health information

Preferred Qualifications

• Bachelor's degree or actively working toward one
• Leadership or Team Lead experience
• Training in leadership/management theory
• Experience with Willow, Qs1, or RX30 software systems
• Advanced Excel skills including data manipulation and formulas

About the Company

Shields Health Solutions is a fast-growing company in specialty pharmacy management services dedicated to helping patients obtain and adhere to their medications.