Process & Change Analyst

About the Company

Expereo is the Intelligent Internet Platform. As the world's largest provider of managed internet, SD‑WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business’ productivity with flexible and optimal Internet performance.

Responsibilities

• Document current processes across Operations, including key steps, dependencies, and pain points
• Support the design of improved “to-be” workflows that reduce manual effort and improve consistency
• Identify opportunities for automation, simplification, or standardisation
• Quantify expected benefits of proposed changes, including effort reduction and increased consistency
• Track benefits post-implementation
• Work with team leaders and operational teams to gather input and validate proposed improvements
• Translate business needs into clear, structured requirements for Digital/IT teams
• Act as a coordination point between Operations and Digital, providing regular reporting updates
• Support communication and training activities to help teams adopt new processes and tools
• Coordinate user acceptance testing with stakeholders
• Standardise knowledge content for use by automation, workflow tools, and AI-driven solutions

Requirements

• Strong organisational skills and ability to track multiple activities
• Clear and confident communication across different teams and levels
• Structured thinking with the ability to break down processes
• Ability to capture “as-is” and “to-be” processes in a structured format
• Exposure to process mapping tools (e.g., Visio, Lucidchart, Miro, BPMN)
• Experience supporting process improvement, transformation, or project coordination
• Experience with Salesforce or similar platforms
• Experience in telecommunications or managed services environments