Product Designer, Quality Management and Coaching Platform

Responsibilities

• Own end-to-end UX for the Quality Management (QM) and Coaching platform features, including scorecards, coaching workflows, and performance dashboards.
• Translate AI and ML outputs into simple, trustworthy, actionable interfaces for supervisors, agents, and QA analysts.
• Run user research (interviews, workflow mapping, usability tests) and use findings to drive design decisions.
• Rapidly prototype and validate interaction models using tools like Figma and AI-assisted prototyping techniques.
• Collaborate closely with Product Managers, Engineers, ML specialists, Customer Success, and Sales to ensure design feasibility and product alignment.
• Advocate for user-centric design and maintain high standards of visual polish and interaction quality.
• Balance product quality with iterative delivery to ship value continuously.

Requirements

• 2+ years professional experience in product or UX design (mid-level).
• Strong proficiency in Figma and interactive prototyping workflows.
• Hands-on user research experience: interviews, usability testing, and workflow analysis.
• Experience designing for B2B SaaS products or enterprise workflows.
• Demonstrated ability to design data-rich interfaces and dashboards.
• Portfolio with end-to-end case studies showing process, decisions, and outcomes.
• Excellent collaboration and communication skills working with cross-functional teams.

Preferred Qualifications

• Prior experience in Quality Management, coaching, or contact-center technology.
• Familiarity with AI/ML concepts and designing interfaces that surface model outputs responsibly.
• Experience designing for multiple user roles (agents, supervisors, QA analysts) within a single product.
• Comfortable working in a fast-paced, iterative environment and leveraging emerging AI tools for design.

Benefits

• Annual leave entitlement in line with UAE labor standards.
• Health insurance coverage for employees.
• Paid leave benefits.
• Relocation allowance for candidates moving to UAE when applicable.
• Visa support for employees hired into the Dubai office.

About the Company

Cresta is an AI-driven SaaS company focused on improving contact-center performance by delivering real-time coaching and quality management tools. The product combines behavioral AI and analytics to help supervisors and agents improve customer outcomes. This role is based in Dubai (hybrid) and will work with a distributed international team to design enterprise-grade experiences for contact-center operations across global markets.