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Product Lead – Client Onboarding (FX/CFDs)

ThinkMarkets

Posted 1 week ago

Employment Type

Full Time

Location

Dubai

Requirements

KYC, Onboarding, Compliance, Team Management, Data Analysis

Required Skills

KYC Onboarding Compliance Team Management Data Analysis

Job Description

Responsibilities

  • Act as the primary global point of contact for the Client Onboarding function
  • Own onboarding conversion metrics end-to-end: application start → submitted → approved → funded
  • Lead, train, and develop the global onboarding team, including performance management and project delivery
  • Analyse funnel performance to identify drop-off points and implement improvements
  • Monitor and optimise appropriateness quiz pass rates, including question-level failure analysis
  • Manage incomplete application journeys and re-engagement flows to improve re-attempt rates
  • Ensure onboarding cases are prioritised, tracked, and completed in line with agreed SLAs
  • Review and implement regulatory and KYC requirements across jurisdictions, balancing compliance with conversion
  • Escalate and oversee complex or high-risk cases, including coordination with Compliance team where required
  • Drive the integration and optimisation of digital e-KYC workflows and tools
  • Identify and implement process and UX improvements to enhance client experience while maintaining compliance
  • Ensure clear and effective communication across Compliance, Marketing, Product, Operations, and regional offices
  • Liaise with KYC vendors and technology providers to drive onboarding efficiencies
  • Produce regular KPI reporting and management dashboards for senior leadership, including conversion rates, drop-off analysis, and funnel performance
  • Ensure 24/7 onboarding coverage and operational excellence across regions

Requirements

  • Minimum 5 years of hands-on onboarding or KYC experience within a financial services institution (Forex / CFD brokerage strongly preferred)
  • Bachelor's degree in Finance, Business Administration, or a related field
  • Strong understanding of onboarding funnels, conversion metrics, and activation strategies
  • Familiarity with AML, KYC, and regulatory frameworks across multiple jurisdictions
  • Experience analysing data to identify drop-off points and drive conversion improvements
  • Experience implementing and developing the use of digital tools and technologies (e-KYC providers, CRM platforms, dashboards)
  • Proven experience managing and developing teams
  • Excellent analytical, written, and verbal communication skills
  • Experience with appropriateness assessments or quiz optimisation is a strong advantage
  • Experience working cross-functionally with Product, Marketing, and Compliance teams is preferred

Preferred Qualifications

  • Experience with digital onboarding tools and platforms
  • Familiarity with global regulatory requirements for financial institutions
  • Strong project management and stakeholder management skills

Benefits

  • Competitive salary
  • Performance-based bonuses
  • Professional development opportunities
  • Comprehensive health and wellness benefits
  • Flexible working arrangements

About the Company

Founded in 2010, ThinkMarkets is a multi-award-winning, premium CFD brokerage, backed by multiple global regulatory licences, operating across six continents - with regional hubs spanning London, Melbourne, the Middle East, Asia-Pacific, South Africa, and the Americas. We give traders and investors seamless access to a wide range of global markets; forex, equities, indices, commodities, cryptocurrencies, futures, and more, all through our proprietary, award-winning ThinkTrader platform.

How to Apply

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