Product SME - Workers Compensation

Responsibilities

• Translate deep Workers’ Compensation claims expertise into product requirements, workflows, and decision frameworks
• Map the claim lifecycle from FNOL through closure to identify friction points and improvement opportunities
• Identify gaps in injury, wage, medical, and jurisdictional data needed to make sound claim decisions
• Define practical standards for investigation, documentation, compensability, and return-to-work planning
• Partner with Product, Engineering, and Analytics teams to identify where automation and AI can improve consistency and speed
• Serve as a trusted internal authority on medical management, indemnity, reserving, and jurisdictional variation

Requirements

• Deep, hands-on Workers’ Compensation claims experience (field or desk adjuster, examiner, supervisor, or claims leader)
• Strong knowledge of the full claim lifecycle, including investigation, medical management, and settlement
• Familiarity with jurisdictional complexity and the ability to balance compliance with business performance
• Demonstrated ability to evaluate complex workflows and identify root causes of inefficiency
• Comfort owning ambiguous, high-leverage work with significant operational and financial impact

Preferred Qualifications

• Curiosity regarding how automation and AI can be applied to insurance workflows
• Experience working within a P&C carrier, TPA, or Workers’ Compensation focused organization

Benefits

• Competitive salary and equity packages
• Platinum medical, dental, and vision insurance
• 401(k) with a guaranteed 3% company contribution
• Unlimited PTO and paid holidays
• Maternity and paternity leave
• Monthly phone stipend and home office perks

About the Company

Assured is on a mission to modernize insurance. We provide large insurers with the software solutions they need to win in a modern, technology-driven world, ranging from self-service claim-filing software to backend fraud detection.