Professional Services Operations Specialist

Responsibilities

• Partner with Services Leadership to maintain and enhance project scoping information
• Coordinate and manage Statements of Work (SOW), revision requests, and Change Orders
• Work daily in Salesforce.com to maintain Professional Services Opportunities, Cases, and Contacts
• Identify workflow gaps and recommend actionable process improvements
• Perform quality assurance on proposals and project documentation
• Serve as a liaison between back-office, sales, and delivery teams
• Maintain accurate estimating data and support services pipeline tracking

Requirements

• High level of attention to detail and accuracy in high-volume environments
• Experience identifying inefficiencies and implementing process solutions
• Strong written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Analytical mindset and critical thinking skills
• Ability to work independently in a remote environment
• Willingness to learn and use AI-enabled tools

Preferred Qualifications

• Experience with Salesforce.com or similar CRM platforms
• Background in operations, cybersecurity, or professional services
• Understanding of SOW development and contract management

Benefits

• Group Medical Insurance options (PPO or HDHP with HSA)
• Group Dental Insurance
• 12 corporate holidays and Flexible Time Off (FTO)
• Mobile phone and home internet allowance
• Retirement plan eligibility after 2 months
• Pet Benefit Option

About the Company

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security, serving as a trusted advisor to more than 6,200 customers.