Program Manager, Pharmacy Operations

Responsibilities

• Oversee day-to-day operations of the pharmacy program, including enrollment, outreach, and documentation
• Lead, develop, and support a team of Pharmacy Care Coordinators through coaching and performance management
• Establish and maintain operational workflows, SOPs, and training materials
• Monitor program performance against enrollment, productivity, and quality metrics
• Develop and maintain program dashboards and performance reports for stakeholders
• Lead implementation activities for new provider practices and market expansions
• Partner with pharmacy partners and internal stakeholders to resolve operational barriers
• Serve as the primary operational escalation point for complex patient or pharmacy concerns
• Conduct quality reviews, call audits, and workflow assessments to ensure compliance
• Analyze enrollment performance and operational outcomes for process improvement
• Support staffing planning and resource management
• Uphold patient privacy and HIPAA standards

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Nursing, or related field
• 4+ years of experience in healthcare operations, pharmacy operations, or patient engagement
• 2+ years of leadership experience managing teams, programs, or projects
• Experience leading high-volume patient outreach or enrollment teams
• Proven ability to develop and monitor operational performance metrics
• Experience onboarding, coaching, and evaluating team members
• Experience working within EHR/EMR systems
• Strong analytical, organizational, and problem-solving skills
• Exceptional communication and stakeholder management skills
• Working knowledge of HIPAA and healthcare privacy requirements
• Proficiency with MS Office Suite (Outlook, Teams)
• Ability to work in a remote environment with required internet speeds

Preferred Qualifications

• Experience managing healthcare enrollment or population health programs
• Experience leading operational transformations or new program deployments
• Experience supporting medication adherence or pharmacy operations
• Experience developing operational analytics and dashboards
• Experience with nephrology or chronic kidney disease populations
• Experience managing external vendors or strategic partners
• Bilingual English/Spanish

About the Company

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. We aim to improve patient outcomes and quality of life by delaying disease progression and shifting care to the home.