Project Manager

Responsibilities

• Oversee all contract performance, including delivery, timelines, and resource coordination
• Serve as the primary point of contact for the Contracting Officer’s Representative (COR) and government stakeholders
• Manage day-to-day operations across application support, maintenance, and enhancement activities
• Lead weekly, bi-weekly, and monthly status meetings and reporting
• Ensure all work is tracked, prioritized, and maintained within Jira or similar ticketing systems
• Coordinate across technical teams to ensure timely resolution of operational and security-related tickets
• Manage project schedules, deliverables, and documentation in accordance with contract requirements
• Ensure compliance with SLAs, reporting standards, and performance expectations
• Identify risks, manage issue escalation, and drive resolution across stakeholders
• Support transition planning, onboarding, and knowledge transfer activities
• Collaborate closely with the Technical Lead to align delivery with technical execution

Requirements

• Bachelor’s degree in IT, Business Administration, or related field
• 7+ years of experience managing IT projects or application support environments
• 3+ years of experience in a Project Manager or lead delivery role
• Proven experience managing IT programs or service-based contracts
• Experience managing multiple concurrent workstreams
• Strong stakeholder management and executive communication skills
• Familiarity with Agile or hybrid delivery methodologies
• Experience using project tracking tools such as Jira

Preferred Qualifications

• Experience supporting federal government contracts or public sector clients
• Experience supporting cloud-based systems, preferably AWS environments
• Understanding of software development lifecycle (SDLC)
• Experience managing teams supporting high-volume ticket queues

About the Company

Ardent is committed to solving customers’ most difficult problems while prioritizing the well-being and professional development of its employees.