PSP Support Agent – Junior

Responsibilities

• Process customer and payment system requests via Jira helpdesk and email
• Monitor and maintain the stability of payment systems
• Work directly with payment systems
• Analyse payment-related incidents and identify recurring patterns
• Prepare corresponding reports on payment performance
• Collaborate with internal teams including 2nd Line Support, Finance, Account Managers, and B2C
• Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month)

Requirements

• Higher or incomplete higher education, preferably with a technical background
• English proficiency at B2 level or higher
• Russian proficiency at C1 level or higher

Preferred Qualifications

• Experience working with payment systems
• Hands-on experience providing support via a helpdesk system
• Background in technical support (1st or 2nd line)
• Basic knowledge of web architecture

Benefits

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events