Publisher Support Manager

About the Company

Freestar engineers cutting-edge monetization solutions for websites. By combining industry-leading technology, data, and massive scale, we partner with busy site owners to seamlessly maximize revenue while freeing them from the hassles of ad operations.

Responsibilities

• Troubleshoot ad quality concerns, new product implementations, and placement requests
• Resolve site data discrepancies and UX issues
• Implement new demand via tag-based or other methods
• Optimize placements by adjusting sizes, network bidders, refresh settings, and timeout settings
• Assist with trafficking direct-sold and PMP campaigns
• Provide screenshots, reports, and avails for sales teams
• Perform creative auditing and optimize delivery to hit KPIs

Requirements

• 3+ years of experience in Ad Operations or Yield Management
• General knowledge of PMPs, header-bidding, programmatic advertising, and CRM software
• Strong working knowledge of GAM, Excel, and Google Products
• Technical background with comfort reading ad code
• CSS knowledge is a plus

Preferred Qualifications

• Excellent written and verbal communication skills
• Strong organizational skills and ability to manage competing priorities
• Ability to lead by influence and work collaboratively in an asynchronous environment